Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information
Our Commitment to Your Privacy
At Pnuel Group, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting your personal data and maintaining transparency about our data practices.
Introduction
This Privacy Policy applies to all personal information collected by Pnuel Group through our website, mobile applications, and other digital platforms. By using our services, you consent to the data practices described in this policy.
We collect and process personal data in accordance with applicable data protection laws, including the Nigeria Data Protection Regulation (NDPR) and other relevant regulations.
Information We Collect
Personal Information
We collect the following types of personal information:
- Identity Data: Name, date of birth, gender
- Contact Data: Email address, phone number, physical address
- Financial Data: Bank account details, transaction history, wallet balance
- KYC Data: Government-issued ID, BVN, NIN, selfie photos, utility bills
- Property Data: Property preferences, purchase history, investment records
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Login data and session information
- Usage patterns and analytics data
Why We Collect This Data
We collect this information to provide our services, comply with legal requirements, prevent fraud, and improve your user experience.
How We Use Your Data
We use your personal information for the following purposes:
Account Management
Create and manage your account, verify identity, and provide customer support
Transaction Processing
Process payments, manage wallet transactions, and track investments
Security & Fraud Prevention
Detect and prevent fraudulent activities, secure platform access
Legal Compliance
Meet regulatory requirements, KYC/AML obligations, and tax reporting
Communications
Send transactional emails, notifications, and updates about your account
Platform Improvement
Analyze usage patterns, improve features, and enhance user experience
Data Security
We implement industry-standard security measures to protect your data:
SSL Encryption
256-bit SSL encryption for all data transmission
Secure Servers
Data stored on secure, monitored servers
Access Control
Restricted access to authorized personnel only
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
- Prevent fraud and maintain security
When data is no longer needed, we securely delete or anonymize it. KYC documents are retained for at least 7 years as required by Nigerian regulations.
Your Privacy Rights
You have the following rights regarding your personal data:
Access
Request a copy of your personal data
Correction
Update inaccurate or incomplete information
Deletion
Request deletion of your data (subject to legal requirements)
Objection
Object to certain data processing activities
Portability
Receive your data in a portable format
Restriction
Limit how we process your data
To exercise these rights, contact us at privacy@pnuelgroup.com
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notification. The "Last Updated" date at the top of this page reflects the most recent revision.
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or concerns, please contact our Data Protection Officer:
Your Privacy Matters
We are committed to protecting your privacy and being transparent about how we handle your data. If you have any questions or concerns, our team is here to help.