Frequently Asked Questions

Pnuel Group is a comprehensive real estate and investment platform that offers property purchases, investment opportunities, and financial services. We provide transparent, secure, and profitable investment solutions in the real estate sector.

Getting started is easy:

1. Register for a free account
2. Complete your profile and KYC verification
3. Fund your wallet
4. Browse available properties and investments
5. Make your first purchase or investment

Yes! We offer both options:

• Outright Purchase: Pay the full amount and get immediate ownership
• Installment Plan: Spread payments over 3-24 months with flexible terms

Choose the option that best fits your budget and financial goals.

After successful property purchase, you'll receive:

• Purchase confirmation receipt
• Property allocation letter
• Land survey documents
• Certificate of Occupancy (C of O) or other relevant title documents
• Payment schedule (for installment purchases)

Our investment platform offers competitive ROI based on duration:

• 3-6 months: 10-15% ROI
• 6-12 months: 15-20% ROI
• 12+ months: 20-25% ROI

Returns are credited to your wallet upon maturity. You can withdraw or reinvest.

Yes, early withdrawal is possible but subject to penalties:

• A 40% penalty is deducted from your projected returns
• 90 days notice period is required
• Principal amount is always protected

Note: We recommend holding investments until maturity for maximum returns.

We accept multiple payment methods:

• Wallet Payment: Fast and instant using your wallet balance
• Paystack: Pay with cards, bank transfer, or USSD
• Bank Transfer: Direct transfer to our account (with proof upload)

All payments are secure and encrypted.

Bank transfer verification typically takes:

• Normal processing: Within 24 hours on business days
• With payment proof: Faster verification (usually within 6-12 hours)
• Weekends/Holidays: May take up to 48 hours

You'll receive an email notification once your payment is verified.

KYC (Know Your Customer) is a verification process required for:

• Compliance with Nigerian financial regulations
• Security and fraud prevention
• Protecting your account and investments
• Enabling full platform access

Documents needed: Valid ID (NIN, Driver's License, or Passport), BVN, and proof of address.

To reset your password:

1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check your email for a reset link
4. Click the link and set a new password
5. Log in with your new password

If you don't receive the email within 5 minutes, check your spam folder or contact support.